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Returns/Exchanges

Return Policy

Myreliefpain will accept returns on any unopened product within 30 days of the original purchase date.

Please Contact Us with your order number and details about the product; You would like to return email us at Info@myreliefpain. 

 

We, Will, provide you with return instructions.

You should receive your refund within four weeks. 

If your return is received within 5 to 10 business days,  you will receive your refund within 2 weeks based on your banking institution.

 

 We'll issue a refund, minus a 15% restocking fee, back to your original payment account. If you'd prefer a store credit, we're happy to arrange that also. Shipping costs are not refundable.

There will be a $17 charge for any shipment that is returned to the sender:

1:A different delivery address is requested after shipment

2:The initial address provided is incorrect. The customer’s responsibility to retrieve the package at their own cost.

3:The customer's responsibility is to report problems/issues with any product upon receipt of the package within 3- 5 business days.

 

 Only on Vive Health Products, Please take into consideration that the restocking fee for returns is 30%, and soon after you ship the items back and we receive them in the re-sealable condition the invoice will be modified accordingly. Take into consideration that the customers needs to return the item/items within the next 15 days in some condition restocking fee can be weaved.

 

HOW ARE REFUNDS ISSUED?

In most cases, refunds are issued directly back to the original payment account. If you would prefer, a store credit will be issued towards future purchases, let us know, and we can arrange that. In situations where a refund cannot be processed directly to the original payment account, 

For instance, if the store was closed after the original order was placed, A refund can be offered by check. Refunds issued by check incur a 5% service fee in addition to any standard restocking fees.

 Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@myreliefpain.com and we will process an insurance claim on your behalf.

 

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

Let us know if you have any questions, we´re happy to help.